Our commitment to our customers
Total Lubmarine provides the shipping industry with the best marine lubricants and greases, associated with first-class service. To earn the confidence of our customers, we commit ourselves to meeting their expectations:
EXCELLENCE OF LOGISTICS SERVICES
We offer a prompt service and reliable delivery to our customers. We are committed to delivering the right product, at the right place, at the right time. We operate a vast worldwide network and adapt it continuously to meet changes in the marine operating environment. We provide tailor-made solutions for specific requirements in close co-operation with our customers.
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TOP PERFORMANCE AND INNOVATIVE PRODUCTS
We offer a wide range of marine lubricants, technology-tested and approved by engine manufacturers. We provide a comprehensive range of high-level technical expertise and innovation, thanks to continuous investment in Research & Development. We support our customers with efficient technical services providing close monitoring of marine engines and onboard equipment.
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COST-EFFECTIVENESS
We constantly review our internal procedures to ensure that our customers receive a cost-effective and attractive offer. We investigate any possible savings and optimisation of supply-chain costs. We challenge our organisational schemes, to optimize our efficiency.
QUALITY AND SAFETY
In order to ensure the sustainable development of our activities and the ultimate satisfaction of our customers, we monitor our processes in accordance with the highest standards and Quality and Safety rules.
We apply these principles to:
• The conception / design of new products and services
• The manufacture of our products
• The order-to-delivery process
• The relationship with our customers |
